2022 TRCxFoWI Symposium
The Future of Workforce in the Tourism, Hospitality and Events Industry
Curtin University’s Tourism Research Cluster (TRC) and Future of Work Institute (FOWI) invite you to our International TRCxFOWI Symposium on 22 July 2022, this year on the topic ‘The Future of Work in the Tourism, Hospitality, and Events (THE) Industry‘.
The theme of this year’s Symposium has been chosen carefully to reflect the critical challenges the sector is currently facing with respect to workforce management and planning. These challenges include attracting, retaining, developing, and leading workers in the tourism and hospitality sectors, in the context of the disruption brought about by technology changes and the COVID19 pandemic.
In the symposium, researchers and industry leaders will share contemporary insights into the following areas:
- Discussion around workforce-related issues and challenges facing operators within the Western Australian THE industry sector
- Regional, national, and international insights into how THE organisations can flourish in the future of work context, including:
- Technological solutions
- Innovations to business models from international and regional case studies
- Best practice talent attraction, retention, and development approaches
- Staff housing access and affordability
- Workforce diversity
Join keynote speakers Professor Tom Baum from the Strathclyde Business School in the United Kingdom, and Professor Endo Hideki of the Institute of Humanities, Human and Social Sciences at Ritsumeikan University in Japan, alongside other academic and industry experts to learn more about current issues and research findings in the workforce field as we pave the way for the future of work in Tourism, Hospitality, and Events.
Symposium details
Date: The TRC x FOWI Symposium will be held on 22 July 2022
Time:
- 7.30am – 8.15am | arrival and registration
- 8.15am – 3.45pm | presentations and panel discussion
- 3.45pm– 5.00pm | networking session
Cost:
- In-person attendance: $85
Location:The Gallery, 137 CSGT, 137 St Georges Terrace, Perth WA, 6000
Getting there:
Click the following link to explore were the venue is located: 137 St Georges Tce, Perth WA 6000
Public Transport
The venue is a 10-minute walk from the Elizabeth Quay (formally known as Esplanade) Train Station. You can either walk to St Georges Terrace, or catch the green CAT from Elizabeth Quay station and disembark at CAT stop 20. There are also several other buses which stop along St Georges Terrace.Information on bus and train routes and timetables can be found on the Transperth website http://www.transperth.wa.gov.au/.
Parking
The venue does not have any dedicated car parking spaces, but there are numerous options for city parking for you to choose from if you wish to drive. The closest public car parks are at:
- Central Park, 152-158 St Georges Terrace
- His Majesty’s, 377 Murray Street
- Citipark (Wilson Parking) 427 Murray Street
- Convention Centre, 21 Mounts Bay Rd and Mitchell Freeway
Accessibility:
Registrants, please note some rooms in the venue have narrow entry of 740mm due to the age and heritage listing of the building. Should a person require access assistance please contact venue staff at 137csgt@curtin.edu.au or 9266 5696.
Registrations: Registrations for the 2022 TRC x FOWI Symposium are now closed. Please check back for updates or get in touch with us at trc@curtin.edu.au to subscribe to our mailing list.
Program schedule
Symposium Program
| 7.30 – 8.15 | Arrival / Registration |
Welcome Address
| 8.15 – 8.25 | Welcome to Country |
| 8.25 – 8.40 | Welcome Address Prof Vanessa Chang, Pro Vice-Chancellor, Business and Law, Curtin University Angela Beechey, Skills and Workforce Development Manager, Australian Hostels Association (AHA-WA) |
| 8.40 – 8.45 | Welcome from Symposium Chairs Dr Ben Thomas, Tourism Research Cluster, Curtin University A/Prof Patrick Dunlop, Future of Work Institute, Curtin University |
Session 1: Industry Perspectives and Challenges – What does it look like out there?
| 8.45 – 9.10 | THRIVE 2030: Key priorities for the recovery and long-term growth of the visitor economy workforce Samantha Palmer, General Manager of Austrade’s Visitor Economy and Client Programs Division |
| 9.10 – 9.30 | Addressing the immediate workforce challenges and profiling careers in WA’s tourism and hospitality industry Loretta De Stefani, Project Manager Industry Support, Tourism Western Australia |
| 9.30 – 9.50 | Tackling hospitality challenges in WA’s regions and metropolitan areas Craig Dobbs, Venue Manager, The Queens (ALH Hotels) |
| 9.50 – 10.10 | Navigating workforce through challenging times: International insights Angela Wong, Director of HR, Ritz Carlton |
| 10.15 – 11.00 | Morning Tea |
Session 2: A Way Forward – Opportunities and approaches for the future of work in tourism, hospitality and events
| 11.00 – 11.20 | Supporting the volunteer workforce in tourism, hospitality and events Prof Kirsten Holmes, Professor of Tourism, Tourism Research Cluster, Curtin University |
| 11.20- 11.40 | How technology is changing work for the better (& how it can go badly) Dr Zitong Sheng, Research Fellow, Future of Work Institute, Curtin University |
| 11.40 -12.00 | The impact of housing affordability on regional workforce and what the future holds Dr Adam Crowe, Postdoctoral Research Fellow at AHURI, Curtin University |
Keynote Address 1
| 12.00 – 12.30 | Digital revolution and transformation of labour in the Japanese tourism industry after COVID-19 Prof Hideki Endo, Professor of Tourism Studies, Ritsumeikan University, Japan |
| 12.40 – 13.40 | Lunch |
Session 3: Panel Session – If we want to attract and retain top line talent, what levers need to be pulled?
| 13.40 – 15.00 | Siobhan Dawson, Director of People and Culture, COMO The Treasury and State Buildings
Anneke Brown, Deputy Chair of Women in Tourism and Hospitality WA A/Prof Patrick Dunlop, Future of Work Institute, Curtin University Prof Julia Richardson, Head of School, Management & Marketing, Curtin University Catrin Allsop, Chief Executive Officer of Australia’s South West Christine Rumble, Executive Director, People & Culture, Silver Chain Group |
Keynote Address 2
| 15.00 – 15.45 | International perspectives about the future of the tourism workforce post-COVID Prof Tom Baum, Professor of Tourism Employment, University of Strathclyde, Glasgow, UK |
Concluding Speech
| 15.45 – 15.50 | Closing |
| 15.50 – 17.00 | Networking – wine and nibbles |
Symposium speakers
The TRC is thrilled to host the following industry and academic experts, who will be presenting on the most current issues and research findings on workforce in the tourism, hospitality and events industry.
You can read more about the speakers here.
Angela Beechey, Skills and Workforce Development Manager, Australian Hotels Association (AHA-WA)
Prof Tom Baum, Professor of Tourism Employment, University of Strathclyde, Glasgow, UK
Samantha Palmer, General Manager of Austrade’s Visitor Economy and Client Programs Division
Loretta De Stefani, Project Manager Industry Support, Tourism Western Australia
Craig Dobbs, Venue Manager, The Queens, ALH Hotels
Angela Wong, Director of HR, Ritz Carlton
Dr Kirsten Holmes, Professor of Tourism, Curtin University
Dr Zitong Sheng, Research Fellow, Future of Work Institute, Curtin University
Dr Adam Crowe, Postdoctoral Research Fellow at AHURI, Curtin University
Prof Hideki Endo, Professor of Tourism Studies and Executive Director of the Institute of Humanities, Human and Social Sciences at Ritsumeikan University, Japan
A/Prof Patrick Dunlop, Future of Work Institute, Curtin University
Prof Julia Richardson, Head of the School of Management and Marketing, Curtin University
Siobhan Dawson, Director of People and Culture, COMO The Treasury and State Buildings
Anneke Brown, Deputy Chair of Women in Tourism and Hospitality WA
Catrin Allsop, Chief Executive Officer of Australia’s South West
Christine Rumble, Executive Director, People & Culture, Silver Chain Group
Speaker presentations
Navigating workforce through challenging times
Angela Wong
Download pdf
Tackling hospitality challenges in WA’s metro and regional areas
Craig Dobbs
Download pdf
Supporting the volunteer workforce in tourism, hospitality and events
Kirsten Holmes
Download pdf
Addressing workforce challenges and profiling careers in our tourism and hospitality industry
Loretta Di Stefani
Download pdf
The future of the tourism workforce post-COVID – international perspectives
Tom Baum
Download pdf
THRIVE 2030: Key priorities for the recovery and long-term growth of the visitor economy workforce
Sam Palmer
Download pdf
About the Tourism Research Cluster
The Tourism Research Cluster (TRC) increases Curtin’s tourism research capability by providing a framework for the skills, expertise and resources of researchers to be shared, increasing opportunities for collaboration and building on the strengths of Curtin’s well-established multidisciplinary approach to tourism research.
The TRC offers members the chance to meet and network with tourism experts worldwide, share ideas and explore collaborative opportunities. Some of the TRC’s key industry partners include Tourism WA, DBCA’s Parks and Wildlife Service, WAITOC, Expedia, and RAC.
We welcome new members to join the TRC’s pool of knowledge and expertise from which to source targeted and innovative solutions. For more information, contact trc@curtin.edu.au
About the Future of Work Institute
The Future of Work Institute (FOWI) is a research institute based at Curtin University in Perth, Western Australia, where organisational psychology researchers and professionals work together to transform work. Established in 2018, FOWI contributes to a healthier and more productive future of work through research partnerships across multiple industry sectors. We conduct projects that create positive change for organisations and for people at work. Our focus is the role of human work in the context of worldwide digital transformation.
FOWI is committed to collaborative partnerships, rigorous research methods, evidence-based practice and building impact through effective translation of research for multiple stakeholders. We engage closely with organisational partners in the design, delivery and dissemination of research. Key research topics include developing the future workforce, the future of recruitment and selection, redesigning work, motivation at work, human systems integration, leadership and public policy.